FAQs
Got questions? We've got answers!
Want to know how to enter, how winners are chosen, or how memberships work? Our FAQs cover everything you need to know about Exclusive Rewards. Browse the answers below and feel confident as you take your shot at luxury! If you need further assistance, our team is always here to help.
Every week, we give away a luxury prize to one lucky winner. Simply purchase a once-off Access Pass to be in the next draw, or subscribe to an ongoing Membership for automatic entries into every draw.
We offer premium, high-end luxury goods from the world’s most coveted designers. Each week features a new, exclusive prize for our members.
You can enter by purchasing a one-time Access Pass or subscribing to a Membership, which provides FREE automatic entries into every weekly draw. The longer you stay a member the more entries into each prize draw you accumulate every month.
Winners are chosen at random through a fair and transparent draw process conducted live on Instagram each Thursday night. If you win, we’ll notify you directly via email or phone.
Yes! The more entries you have, the greater your chances. Subscribing to a membership ensures you never miss a draw and maximises your entries. And, the longer you stay a member the more entries into each prize draw you accumulate every month.
Yes! We are proudly Australian-owned and operated, providing premium luxury giveaways exclusively for Australian residents.
We ship all prizes free of charge via Australia Post or a secure courier service. A signature will be required upon delivery for security.
Once confirmed, your prize will be dispatched promptly. Delivery times may vary based on your location, but tracking details will be provided for your convenience.
Yes, you can cancel your membership at any time by logging into your account and cancelling the Membership you wish to stop, or by contacting support@exclusiverewards.com.au and we'll do it for you. Please note that once canceled, you will lose accumulated entries.
We welcome partnerships with premium brands! If you’re interested in collaborating, please fill out our Partner With Us form here, and our team will be in touch.
You can read our full Terms & Conditions here. These cover eligibility, entry rules, and other important details about our prize draws.