Our online store is powered by Stripe. Stripe’s Privacy Policy apply in relation to any Personal Information collected, stored and processed on their respective servers. We may also use this Personal Information for the purposes as set out in this Policy and in accordance with the terms set out in this Policy.

 

1.    What information do we collect and how is it collected?

We collect Personal Information, as defined in the Privacy Act (including Sensitive Information as defined in the Privacy Act), when you access or use our Services.

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1.1.    Personal Information provided by you

We collect information that you provide to us via use of our Services or share on our Website as well as through any other means used to contact us. We also collect information when you interact with other users on our Website, such interactions and shared information are not private. The kinds of Personal Information we collect include your contact information such as your name, email address, organisation, address, phone or mobile number and your email messages.

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We reserve the right to maintain, store and use any information or data where we reasonably believe that such action is required to comply with any legal or regulatory obligations, to prevent criminal or other unlawful activity whether immediate or in the future, or where we have a legitimate business reason to do so, including collection of amounts owed, resolving disputes, enforcing our Terms or for record keeping integrity.

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1.2.    Automatically collected personal information

We automatically record information from your device and its software when you access our Services,
including your log information (i.e. use of our website, browser type and language, access times, pages viewed, your IP address and the website from which you came and the website to which you are going when you leave our Services), device type (i.e. hardware model, operating system and version, unique device identifier, phone number, International Mobile Equipment Identity (“IMEI”), internet service provider, mobile phone carrier and mobile network information), with your consent, location information (i.e. the location of your device to facilitate your use of certain features of our Services, determine the speed at which your device is traveling, add location-based filters (such as local weather), date and time stamp and cookies that may uniquely identify your browser or account.

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When accessing our Services using a mobile device, we may also receive and collect identification numbers associated with your device, mobile carrier, device type and manufacturer, and, if enabled, geographical location data (including GPS). Please note that some of the information we collect, for example an IP address, can sometimes be used to approximate a device's location.

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1.3.    Personal Information collected via cookies

Our Services may use small pieces of data called cookies to identify a user who engages with our Services and to compile records of a user’s history of engaging with our Services. Cookies are stored by a users’ browser while the user browses a website. Cookies do not usually contain information that personally identifies a person, but each time the user visits the website, the browser sends the cookie data back to the server to notify the system of the user's previous activity.

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Overall, cookies are safe, as they only identify your computer to customise your Web experience. Accepting a cookie does not provide us access to your computer or any Personal Information about you, other than the information you choose to share. Other servers cannot read them, nor can they be used to deliver a virus. Most browsers automatically accept cookies, but you can usually adjust yours (Microsoft Internet Explorer, Firefox or Google Chrome) to notify you of cookie placement requests, refuse certain cookies, or decline cookies completely.

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If you wish to disable cookies, you may do so through your browser settings, however please be aware that if you choose to do this, there may be some website features that will not be available to you, and some Web pages may not display properly.

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To support the personalised features of our website (such as your country and language codes and browsing functions) we must send a cookie to your computer’s hard drive and/or use cookie-based authentication to identify you as a registered website user.

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Stripe’s platforms are governed by their respective Cookie Policies. We bear no responsibility for how Stripe use your data for cookies. If you are concerned with any use and storage of your data for cookies by Stripe, please contact them directly.

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1.4.    Personal Information collected via Google Analytics

We use Google Analytics, which allows us to anonymously track the use of our Services by recording the number of users who have visited, the number of pages viewed, navigation patterns, what systems users have and the date and time of visits through cookies. This information is collected for statistical purposes only and cannot be used to identify you.

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We may use a range of services and functions offered by Google Analytics. We also use Google Analytics to partner with third parties and advertise online. Our third-party partner may use technologies such as cookies and third-party Tracking Technologies to gather information about your activities on our website and other sites in order to provide you advertising based on your browsing activities and interests.

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Please see this link for how your data is collected and this link for instructions on how to opt-out of any Google Analytics data tracking.

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1.5.    Personal information collected via Meta Pixels

We use Meta Pixel (formerly Facebook Pixel). Meta Pixel collects data through cookies about actions you make on our website, such as viewing a page or clicking on a specific link. This helps us track conversions from Facebook advertisements, optimise advertisements for users, and build targeted audiences for advertisements. See clause 2.3 above for more information about our use of cookies.

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We may use a range of services and functions offered by Meta Business Tools. Please note we are not liable for the way Meta uses your information and it is your responsibility to familiarise yourself with the Meta terms. You can access Meta Business Tools Terms here.

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1.6.    Third-party payment processor

We use third party payment processors and gateways to process payments made to us in the provision of our Services. You agree that you will enter into transactions with third parties through our website and will share your Personal Information with them for easy completion of the transaction. All Personal Information, including any financial information such as credit card numbers, is collected and used directly by our third-party payment processors and gateways as set out on our Website, whose use of your personal information is governed by their own terms and conditions and privacy policy. We do not store or retain any sensitive financial/billing information (being credit card numbers, bank account details, etc.), obtained in connection with processing such payments.

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We STRONGLY recommend that you be careful and vigilant while disclosing your Personal Information with third party payment processors and gateways. Please do not disclose your bank and account details to anyone through our website or to any individual whom you have met through our website. You hereby expressly agree that we shall not be involved or held liable for any breach of the privacy or security of that data. The said breach, if any, shall be a matter of dispute between you and the third party and we shall not be held liable or be issued a notice for the same.

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1.7.    Anonymity and the use of pseudonyms

When we collect your Personal Information, as far as reasonably practicable, you are permitted to interact and/or contact us anonymously or by using a pseudonym except where:

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a)    we are required or authorised by a law or a court or tribunal order to deal with identified individuals; or
b)    it is impracticable for us to deal with individuals who have not identified themselves.

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1.8.    Forum or interactive area

When you engage with other users on the Website's Forum or Interactive Area, any contact information you share becomes visible to other users. These messages are public and can be viewed by any member or user of the Website. Any advertisements or related details you post, along with the information contained within them, will be collected by us.

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2.    For what purposes do we collect and use personal information?

We collect your Personal Information as outlined in this Privacy Policy for the purposes described below:

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a)    for provision of the Services;
b)    for communication with you and to provide messaging and/or communications to you in association with the functions and features of the Services;
c)    for communicating to you any announcements and updates, updated terms, conditions and policies, security alerts, technical notices, support and administrative messages;
d)    for internal purposes to develop, tune, enhance, analyse, monitor, develop and improve our Services, including other products or services;
e)    for security purposes, including to protect the Services and our property from abuse, fraud, malicious, unauthorised access or potentially illegal activities, and to protect our rights, safety and property and that of our other users;
f)    for sending marketing communications to you, including notifying you of promotional or advertising offers, newsletters, contests and rewards, upcoming events and other news about products and services offered by us and use of our Services;
g)    to comply with relevant laws and regulations where applicable; and
h)    for the performance of other functions described at the time of collection or as consented to in relation to our Services.

 

By typing into any form and providing us with your e-mail address and or mobile number, you consent to us using the e-mail address and mobile number to send you our website and services-related notices, including any notices required by law, in lieu of communication by postal mail.

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3.    How do we store and protect your information?

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3.1.    Storage of personal information

We take reasonable steps to protect your Personal Information in accordance with this Privacy Policy.

The Personal Information we collect from you is transferred and stored electronically via a secured SSL connection, in secured Woo Commerce, Klaviyo and Stripe servers, subject to change as required by their respective systems or in password-protected servers located worldwide in locations such as North America, Europe, Asia and Australia. You agree and consent to us storing your Personal Information on such servers. We use commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your Personal Information. We cannot, however, ensure or warrant the security of any information you transmit to us, and you do so at your own risk. 

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Once we receive your transmission of information, we make commercially reasonable efforts to ensure the security of our systems. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. If we learn of a security systems breach, then we may attempt to notify you electronically so that you can take appropriate protective steps.

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3.2.    Who can access your personal information?

Your Personal Information is accessible to our employees, contractors and our third-party service providers such as our website host and technical support providers. We may also store your Personal Information in password-protected email databases for the purpose of sending out communications and marketing emails in accordance with this Privacy Policy.

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Please note that no method of electronic transmission or storage is 100% secure and we cannot guarantee the absolute security of your Personal Information. Transmission of Personal Information over the Internet is at your own risk, and you should only enter, or instruct the entering of, Personal Information to the Services within a secure environment. It is your responsibility to ensure that you keep your Personal Information safe, including keeping your software up to date to prevent security breaches.

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We reserve the right to maintain and store any information or data where, we reasonably believe, in our sole discretion, that such action is required to comply with any legal or regulatory obligations, to prevent criminal or other unlawful activity whether immediate or in the future, or where we have a legitimate business reason to do so, including collection of amounts owed, resolving disputes, enforcing our Terms or for record keeping integrity.

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Following termination or deactivation of your services, we may (but are under no obligation to) retain your Personal Information for archival purposes. We will not publicly disclose any of your Personal Information other than as described in this Privacy Policy. 

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We destroy or de-identify your Personal Information after 2 years where it is no longer needed for the purposes outlined in this Policy. However, we may also be required to keep some of your personal information for specified periods of time, for example under certain laws relating to corporations, money laundering, and financial reporting legislation.

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At our sole discretion, for any reason or no reason at all, we reserve the right to remove any content or messages, if we believe that such action is necessary (a) to conform to the law, comply with the legal process served on us, or investigate, prevent, or take action regarding suspected or actual illegal activities; (b) to enforce this policy, to take precautions against liability, to investigate and defend ourselves against any third-party claims or allegations, to assist government enforcement agencies, or to protect the security or integrity of our website; or (c) to exercise or protect the rights, property, or personal safety of the website, our users, or others.

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4.    To whom your personal information is disclosed?

We will not sell or rent your Personal Information, and we will not disclose your Personal Information in a manner inconsistent with this Privacy Policy.

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WE CAN (AND YOU AUTHORISE US TO) DISCLOSE ANY INFORMATION ABOUT YOU THAT WE, IN OUR SOLE DISCRETION, BELIEVE NECESSARY OR APPROPRIATE IN CONNECTION WITH AN INVESTIGATION OF FRAUD, INTELLECTUAL PROPERTY INFRINGEMENT, OR OTHER ACTIVITY THAT IS ILLEGAL OR MAY EXPOSE US, OR YOU, TO LIABILITY.

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In addition, your Personal Information may be disclosed to individuals and companies, for the purposes described in this Policy, as outlined below:

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4.1.    BDLJ Investments Pty Ltd trading as Exclusive Rewards and Related Bodies Corporate

Your Personal Information may be accessed by us, including our directors, employees, officers and contractors. You consent to us providing your Personal Information, including Sensitive Information to our Related Bodies Corporate (as defined in the Corporations Act 2001 (Cth)).

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4.2.    Parties required by law

Your Personal Information may be disclosed by us to any party to whom we are required by law to provide your Personal Information and to any party to whom disclosure is permitted under the Australian Privacy Principles, or where we reasonably believe that disclosure is required to comply with any court orders, subpoenas, or other legal process or investigation including by tax authorities, if such disclosure is required by law. Where possible and appropriate, we will notify you if we are required by law to disclose your Personal Information.

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4.3.    Direct marketing

You agree and expressly and indefinitely consent to us using or disclosing Personal Information (other than Sensitive Information) to keep you informed about our products and services and other products and services that we consider may be of interest to you, even if you do not submit any forms. For this purpose, disclosure may be made to our third-party service providers. We may communicate with you via phone, email, social media, SMS, or regular mail. If you have indicated a preference for a method of communication, we will endeavour to use that method wherever practical to do so.

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Our settings may also allow you to adjust your communications preferences. You can opt-out of direct marketing communication activities undertaken by us at any time by clicking the “unsubscribe” or “opt-out” link on email communications from us, or by contacting us by phone or email. If you opt-out, you will still receive non-promotional emails from us about your account and our Services.

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4.4.    Other third parties

We may share your Personal Information with third parties if it is reasonably related to the provision of our Services. The third parties that we may share your Personal Information with includes consultants, contractors, credit agencies, debt collection agencies and other service providers to us that perform services on our behalf. Such services we procure may include identifying and disseminating advertisements, enforcement of our Terms, providing fraud detection and prevention services, processing payments or providing analytics services. We may also share your Personal Information with our business partners who offer goods or services to you jointly with us (for example, contests or promotions).

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We may share your Personal Information where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities.

We may also share your Personal Information with third parties with your consent in a separate agreement, in connection with any company transaction (such as a merger, acquisition, sale of assets or shares, reorganisation, financing, change of control or acquisition of all or a portion of our business by another company or third party) or in the event of bankruptcy, dissolution, divestiture or any related or similar proceedings.

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Note that we reserve the right to share your Personal Information with other third parties where, in our sole discretion, it is required to:

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a)    investigate and defend ourselves against any third-party claims or allegations;
b)    protect against harm to the rights, property or safety of us, our users or the public as required or
c)    permitted by law; and
d)    detect, prevent or otherwise address criminal (including fraud or stalking), security or technical issues.

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5.    Third party websites and social media

Our Services may, from time to time, contain links to and from websites which are owned or operated by other parties. You acknowledge and agree that we have no control over, and shall not be liable for, the privacy practices or content of these third-party websites and we do not make any representation about the privacy practices of, any third-party websites, whether or not linked from or transferred from our Services. You are responsible for checking the privacy policy of any such websites and applications so that you can be informed of how they will handle Personal Information.

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We run pages on a number of social media platforms, including Facebook, Instagram, Pinterest and Google Plus (Social Media Platforms). By accessing, interacting with and using our social media pages, you agree to the terms and privacy policy of those Social Media Platforms. You acknowledge and agree that these Social Media Platforms may collect your information and that the privacy practices of those Social Media Platforms are not controlled by us and that we hold no responsibility for such privacy practices.

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Social Media Platforms also allow public access to your public social media profile, which may include your username, age range, country/language, list of friends or other information that you make publicly available, and you understand that such information may therefore be accessible by us if you interact with its social media pages.

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We may from time to time, have access to statistics regarding the number of views, navigation patterns, posts that you like, comment on or share and any user interactions with our social media pages and may use such information for the purpose of its marketing and promotion strategies.

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6.    How can you access or update your personal information?

At any time, you may request access to Personal Information we hold about you. We may refuse to provide access if the law allows us to do so, in which case we will provide reasons for our decision as required by law.

We take reasonable steps to keep your Personal Information accurate, complete and up-to-date.

However, the accuracy of that Personal Information depends to a large extent on the information you provide. If, at any time, you discover that information held about you is incorrect, you may contact us to have the information deleted or corrected and keep us up-to-date with changes to your Personal Information such as your name or address.

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You may request access to the information we hold about you, or request that we delete, update or correct any Personal Information we hold about you, by setting out your request in writing and sending it to us in accordance with paragraph 12.

We will process your request as soon as reasonably practicable, provided we are not otherwise prevented from doing so on legal grounds. If we are unable to meet your request, we will let you know why.

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7.    How can you make a complaint about our privacy practices?

You may submit a written complaint about how we handle your Personal Information to our Privacy Officer via the details below. If you are not satisfied with our handling of your complaint or we have not replied to you within a reasonable period of time, then you are entitled to make a complaint to the Office of the Australian Information Commissioner or, if you are in the EU, a data protection authority or supervisory authority.

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8.    Your privacy rights

You have important rights concerning your Personal Information, which are outlined in this Policy. For your convenience, we have provided a summary of these rights below:

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We may send you newsletters and promotional emails related to our Website or Services. You can opt- out of receiving these communications by following the unsubscribe instructions in the email or by contacting us directly. However, we may still send you essential service-related communications, such as updates to our Terms or Privacy Policy.

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You can update your personal information by visiting our website and following the provided instructions, or by emailing us at support@exclusiverewards.com.au. You can also request the deletion of your Personal Information, and we will make commercially reasonable efforts to accommodate your request.

Please note that we may need to retain some information to comply with legal obligations or for fraud prevention purposes. Deleted information will be removed from our active database but may remain in our archives.

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You may choose not to submit Personal Information through our Website. However, this may limit our ability to provide certain Services to you. You can review and correct the Personal Information we have on file by adjusting your account settings or by contacting us directly at support@exclusiverewards.com.au

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9.    Miscellaneous

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9.1.    Children’s privacy

Protecting the privacy of young children is especially important. Thus, we do not knowingly collect or solicit personal information from anyone under the age of 18 or knowingly allow such persons to register. If you are under 18, please do not attempt to register for the Service or send any information about yourself to us, including your name, address, phone number, or email address. No one under the age of 18 may provide any personal data for accessing the Service. In the event that we learn that we have collected personal data from a child under the age of 18, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under the age of 18, please contact us.

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9.2.    Notification procedures

It is our policy to provide notifications, whether such notifications are required by law or are for marketing or other business-related purposes, to you via e-mail notice, written or hard copy notice, or through conspicuous posting of such notice on the website, as determined by us in our sole discretion. We reserve the right to determine the form and means of providing notifications to you, provided that you may opt out of certain means of notification as described in this Privacy Policy.

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9.3.    Do Not Track

Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. DNT is a way for users to inform websites and services that they do not want certain information about their webpage visits collected over time and across websites or online services.

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We are committed to providing you with meaningful choices about the information collected on our website for third-party purposes, and that is why we provide the opt-out links. However, we do not recognise or respond to browser-initiated DNT signals, as the Internet industry is currently still working toward defining exactly what DNT means, what it means to comply with DNT, and a common approach to responding to DNT.

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9.4.    Opting out of information sharing

We understand and respect that not all users may want to allow us to share their information. If you do not want us to share your information, please contact us through support@exclusiverewards.com.au and we will remove your information as soon as reasonably practicable. When contacting us, please clearly state your request, including your name, mailing address, email address and phone number.

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9.5.    Phishing or falls emails

If you receive an unsolicited email that appears to be from us or one of our members that requests personal data (such as your credit card, login, or password), or that asks you to verify or confirm your account or other personal information by clicking on a link, that email was likely to have been sent by someone trying to unlawfully obtain your information, sometimes referred to as a “phisher” or “spoofer.”

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We do not ask for this type of information in an email. Do not provide the information or click on the link.

Please contact us on the contact details provided on the website if you get an email like this.

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9.6.    No conflict

The policy constitutes a part of the user terms. We have taken utmost care to avoid any inconsistency or conflict of this policy with any other terms, agreements or guidelines available on our website. In case there exists a conflict, we request you to kindly contact us for the final provision and interpretation.

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9.7.    No reservations

We do not accept any reservation or any type of limited acceptance of our privacy policy. You expressly agree to each and every term and condition as stipulated in this policy without any exception whatsoever.

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10.    Amendments

We reserve the right to amend this Privacy Policy from time to time as we see fit. While we endeavour to notify you as soon as reasonably possible of any changes to our Policies by email or by a notice on our Services, it is your responsibility to keep up to date with any changes or amendments by checking this page prior to using our Services. This page contains our most accurate and up to date version of our Privacy Policy.

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11.    Contact us

All requests for access or corrections to your Personal Information and complaints should be directed to our Privacy Officer. If submitting a complaint, please provide our Privacy Officer with full details of your complaint and any supporting documentation:

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a)    by our website at www.exlusiverewards.com.au ;
b)    by telephone at 0488 630 427;
c)    by e-mail at support@exclusiverewards.com.au , or
d)    by letter to The Privacy Officer, 5 Moore road Kewarra beach QLD 4879.

 

If you are not satisfied with our handling of your complaint or we have not replied to you within a reasonable period of time, then you are entitled to make a complaint to the Office of the Ombudsman.